Luis Maltez is currently the Senior Director of Workforce Management at Foundever, where they lead strategic workforce planning and analytics across the Americas. With over 12 years of experience in the BPO industry, they have developed strong analytical and leadership skills while working across various countries and cultures. Before joining Foundever, Luis held multiple roles at Sitel, including Director of Workforce Management and Regional Manager of Global Workforce Management. Luis earned a Licentiate degree in Accounting and Finance from Universidad Nacional Autonoma de Nicaragua in 2009.
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