Marijo Vrataric is a skilled professional with extensive experience in workforce management and data analysis. At Foundever, the role as Workforce Specialist involved creating and managing staff schedules while analyzing data to anticipate future needs. As a Reporting Analyst, Marijo gathered and validated data from multiple sources to support business decisions. Previous experience at Sitel included leading a team of over 20 associates, conducting case-level analysis, and providing customer support. Additionally, Marijo served as a Real-Time Analyst, monitoring service levels and tracking agent performance to align with operational goals.
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