Mario H.

Mario H. is a Senior Team Manager at Foundever, where they lead eight team managers across four markets and eleven lines of business within a multi-LOB contact center operation. With a people-first and performance-driven leadership approach, Mario focuses on driving people strategy, performance governance, and attrition reduction, while partnering with various operational departments to ensure stability and scalability. Previously, Mario held positions as a trainer and CX analyst at Majorel Egypt and worked in training and quality operations at Webhelp. They also have experience in roles such as Technical Support Representative at Teleperformance and B2B Sales Representative. Mario earned a diploma in Electrot from Don Bosco Cairo.