Michael Dowrich is a seasoned customer experience and contact center strategist currently serving as the Manager of Global Account Management at Foundever. With 19 years of expertise, they focus on delivering insightful assessments and recommendations to help organizations navigate the complexities of customer service in an evolving digital landscape. Previously, Michael held various leadership roles, including positions at MD Consulting and Teleperformance, where they significantly improved client service and operational performance. As a certified AI Evangelist, they continue to explore and implement innovative solutions, and they have been recognized for their contributions to industry best practices and customer satisfaction. Michael is also pursuing a BA in Statistics at Western University.
This person is not in the org chart
This person is not in any teams
This person is not in any offices