Michaud Ray is an accomplished executive leader with over 28 years of experience driving contact center excellence and customer experience innovation. Michaud previously held roles at Sykes Enterprises, including Director of Global Operations and Vice President of Client Management, where they managed significant revenue portfolios and led strategic initiatives that achieved industry recognition. Currently serving as SVP of Account Management at Foundever, Michaud oversees a $700M revenue portfolio, focusing on business growth strategies and digital transformation. Michaud's educational achievements include an MBA from Heriot-Watt University and a certification in Vested Outsourcing and Collaborative Contracting from the University of Tennessee.
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