Michelle Edera is a Certified Customer Experience Performance Leader with 20 years of experience in the BPO industry. They have held various leadership roles, including Sr. Director of Regional Quality at Foundever since 2024, and have previously served as Professional Consultant in Business Insights and Quality Lead at Netspend from 2017 to 2024. Throughout their career, they have led quality initiatives and held positions such as Sr. Quality Manager and Associate Director of Operations at Optum in 2013, and Sr. Supervisor of Technical Support and Sr. Compliance Manager at Harte Hanks from 2006 to 2009. Michelle earned a Bachelor of Science in Information Technology from AMA University in 2005.
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