Milla Urvas is an experienced professional in customer care and operations, currently serving as a Customer Care Advisor at Kredinor since September 2024 and as a Partner Operations Representative at Foundever since June 2022, focusing on partner operations and the merchant side of FinTech. Previous roles include Quality Analyst and Real Time Analyst, emphasizing transactional monitoring, coaching, and workforce management, as well as Business Development Representative and Customer Care Specialist at Sitel Finland Oy. Milla's background also includes a significant tenure at Tokmanni and freelance service design work, alongside a strong educational foundation with a Master's degree in Hospitality Administration/Management from Novia University of Applied Sciences and various other qualifications from prestigious institutions.
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