Samuel Yiheyis has a diverse background in technical support and customer service, having worked at Safaricom PLC as a Technical Support Specialist from December 2021 to March 2023, where advanced technical support for API-based telecommunications solutions was provided. Currently, Samuel serves as a Customer Success Specialist at Foundever, focusing on high-volume issue resolution and improving customer satisfaction. Previous experience includes a role as an Assistant Maintenance Engineer at Universal Plastic Factory, ensuring optimal operation of plastic injection machines, and as a Quality Control Inspector at LG Electronics, monitoring production compliance and inspecting electronic components. Samuel holds a Bachelor of Science in Electromechanical Engineering from Hawassa University and is pursuing a Master's degree in Business Administration and Management at WSGE University of Applied Science.
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