Sergio Nappi has extensive experience in team management and customer service, currently serving as a Team Manager at ABAI since July 2023 and Foundever since October 2022, where responsibilities include managing telemarketing operators, providing motivation and guidance, and optimizing processes to enhance customer satisfaction and loyalty. Previously, Nappi held various roles at Sitel from October 2008 to April 2021, including Senior Agent & Product Trainer, where communications and product training with Philips were key duties, as well as Team Manager, focusing on performance reviews and KPIs. Additional experience includes working as a Senior Agent at TP Vision and managing spare parts sales in the Fiat service network. Nappi's educational background includes advanced English certification and a degree in Political Science from the University of Siena.
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