Shannon DeHaven is a Learning Director with 18 years of experience in the BPO industry, currently leading the Learning and Development department at Foundever. Previously, Shannon served as a Senior Training Manager at Sitel Group, managing the healthcare training vertical for North America. Shannon's career has focused on enhancing employee training and operational efficiencies, with a strong dedication to developing innovative learning solutions. Shannon holds a Bachelor's degree in Educational/Instructional Media Design from the University of Arizona, which aligns closely with their current role and aspirations in adult learning strategies.
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