Sushant Nath

Sushant Nath possesses extensive experience in the field of analytics and process improvement, currently serving as Manager - Insight Analytics at Foundever since August 2019, where management of a team of Speech Analysts and leveraging the CallMiner speech analytics platform is a key responsibility. Prior to this role, Sushant worked at R Systems as Sr. Team Leader - Process Excellence, driving process improvement projects, and conducted root cause analysis to provide actionable insights. Sushant's earlier experience includes serving as Sr. Quality Assurance Coach at Encore Capital Group, where responsibilities encompassed ensuring quality and compliance through audits and feedback mechanisms, and roles at Convergys and HCL BPO focused on customer service and technical support. Sushant holds a Bachelor of Commerce degree from Delhi University.