William Soares is currently the Director of Continuous Improvement at Foundever, where the focus is on improving, optimizing, and transforming processes. Previously, they served as DGM Process Excellence at Firstsource from 2019 to 2021, leading initiatives in intelligent automation and business transformation. Prior to that, William held the role of Quality Manager at Concentrix from 2013 to 2019, where they emphasized productivity improvement and quality management. Their earlier experience includes serving as Process Excellence Manager at Firstsource Solutions Limited from 2006 to 2013 and as a Team Leader at Intelenet Global Services from 2004 to 2006, where they implemented the COPC framework.
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