As one of the largest global providers of customer experience (CX) products and solutions, Foundever empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe – working from home or from one of our CX hubs – they securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, their solutions deliver a competitive edge across all customer touchpoints.

Outsourcing

Foundever

Foundever's headquarters in Miami, FL, United States

This department focuses on monitoring and analyzing data in real time to inform immediate decision-making and operational efficiency.

Real Time Analysis

This department focuses on providing assistance and solutions to customers, ensuring their inquiries and issues are addressed effectively.

Customer Support

This department oversees and optimizes the organization's operational processes to ensure efficiency and effectiveness.

Operations Management

This department manages employee relations, recruitment, talent development, and overall organizational culture.

Human Resources

This department oversees the efficient management and coordination of team operations to ensure optimal performance.

Operational Management

This department provides assistance and solutions for technical issues faced by end users and ensures the smooth operation of IT services.

Technical Support

This department focuses on sourcing, attracting, and selecting candidates for various roles within the organization.

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Other teams

Customer Support

Operations Management

Human Resources

Operational Management

Technical Support

Recruitment Services