Carolina Pires

Carolina Pires has extensive experience in the hospitality industry, currently serving as the Director of Communications and Public Relations at Four Seasons Hotels and Resorts since April 2018. Prior roles at Four Seasons include Marketing Communications Manager, Sales Marketing Coordinator, and Group Reservations Coordinator, where Carolina supported various operations and enhanced the guest experience across three properties in the UK. Earlier experience includes working as a Guest Relations Agent at Shangri-La Hotels and Resorts, where responsibilities included managing VIP pre-arrival experiences and the Golden Circle loyalty program, as well as expertise in Opera PMS and billing procedures. Carolina's career began at Katikies Resorts & Club in Santorini, Greece, focusing on concierge and guest relations. Educational qualifications include a degree in Hotel Management from Escola Superior de Hotelaria e Turismo do Estoril and completion of the Harvard ManageMentor program.