Jeff Lau

Jeff Lau has over a decade of experience in the hospitality industry, currently serving as a Coordinator in Hotel Information Systems at Four Seasons Hotels and Resorts since January 2013. In this role, Jeff focuses on system support and escalations, acting as a corporate liaison to resolve urgent core hotel systems issues. Previous positions include Distribution Specialist and Reservations Sales Specialist, where responsibilities encompassed managing distribution activities, ensuring compliance with operational standards, and enhancing guest experiences through consultative sales. Jeff's career includes roles at Starwood Hotels & Resorts Worldwide, Best Western International, Starbucks, and McDonald's, where skills in customer service, operations management, and inventory control were developed. Jeff holds an Honors Bachelor of Commerce degree in Hotel, Motel, and Restaurant Management from the University of Guelph.