Erica White

Customer Success Manager at Foxen

Erica White has a diverse work experience, having held various roles in different companies since 2014. From 2014-2015, they worked as a Shift Supervisor at Popped!. From 2015-2017, they worked at Walt Disney World as a Quick Service Food & Beverage, at the Greater Cleveland Sports Commission as a Partnerships Intern, at the Westin Cleveland Downtown as a Front Desk Agent, and at Bon Appétit Management Company as an Event Coordinator. From 2017-2018, they worked at the Renaissance Cleveland Hotel as an Executive Meeting Manager. From 2019-2021, they worked at Tailored Management as a Client Services Analyst and a Client Support Specialist. Finally, since 2022, they have been working at Foxen as a Customer Success Manager, where they serve as the primary point of contact to property level staff members to assist in training, customer service and technical account questions and issues, helps train staff on sales practices to reach the company’s targeted goals for the property damage waiver product, and tracks daily key account metrics for portfolio and assist in forecasting for financial performance and budgetary purposes.

Erica White attended Amherst Steele High School from 2009 to 2013, graduating with a High School Diploma. Erica then attended Kent State University from 2013 to 2017 and obtained a Bachelor's degree in Hospitality Management/Event Planning.

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