Kristen Ellis

Kristen Ellis has a diverse work experience spanning several fields. Kristen currently works at Foxen as a Customer Implementation Associate, a role they started in March 2023. Prior to this, they worked at Pearson starting in 2016. At Pearson, Kristen held two roles - Customer Success Representative and Customer Digital Success Agent. In these roles, they supported instructors across the United States in utilizing digital courseware and learning management systems. Kristen also provided onboarding support, maintained customer relationships, and updated customer data in Salesforce. Kristen worked closely with internal partners and stakeholders to address customer needs and provide appropriate support. Before Pearson, Kristen was a Supervisor at Office Depot from 2014 to 2016. In this role, they assisted customers with online design services and generated custom digital designs. Kristen also trained new employees on customer engagement, record-keeping procedures, and operation of Impress equipment. Prior to Office Depot, Kristen worked at OfficeMax from 2013 to 2014. Kristen held two roles here - Sr. Sales Associate in the Print Services department and Impress Associate. In these roles, they managed online orders, ensured timely production and shipment of products, and organized work orders. Kristen also assisted customers with creative projects and operated various machines. Kristen's earliest work experience was at Polaris Literary and Arts Magazine in 2012, where they served as the Art Editor. Kristen reviewed art submissions, collaborated with a small group for art selection, and reviewed the final magazine for mistakes. Finally, Kristen worked as an Accounting Clerk at Central Ohio Building Company in 2010. Here, they answered phones, processed payments, and handled employee payroll. Overall, Kristen has a strong background in customer support, training, and creative services.

Kristen Ellis attended Ohio Northern University from 2009 to 2013, where they earned two Bachelor of Arts (BA) degrees. Their first degree was in Creative Writing, and their second degree was in Graphic Design.