Matthew Ho

Matthew Ho has extensive experience in IT operations and support, currently serving as IT Operations Manager at Regency Fireplace Products since November 2016, previously holding roles as IT Operations Supervisor and System Administrator. Prior to this position, Matthew worked at Shanahan's Limited Partnership from June 2010 to November 2016, where responsibilities included implementing, configuring, and maintaining hardware and software as a Technical Specialist, as well as developing help desk documentation as a Technical Support Specialist. Early in Matthew's career, as a Technical Support Representative, responsibilities involved providing tier 1 and 2 support across various technologies, implementing updates to the help desk, and establishing IT service goals and metrics.