Matt Hartley

Matt Hartley is currently the Linux Support Lead at Framework. Prior to this, they worked as a Happiness Engineer (Tech Support Technician) at System76 from March 2022 to November 2222. In this role, they were handpicked to align the technology support vision with the business strategy while balancing organizational considerations, current technology, business priorities, and operational processes. As a Linux expert, they provided support to all of System76's client applications and successfully made a presentation on Linux audio to non-technical workplace audiences, increasing audience engagement. Matt also developed a script that a customer could run and would take care of the complicated elements of file sharing on a Linux computer. Throughout their career, Matt has continuously achieved operational efficiency and performance by consistently meeting and exceeding established goals and expectations while providing ongoing support, training, and performance.

Matt Hartley has completed certification courses from Coursera in System Administration and IT Infrastructure Services, Technical Support Fundamentals, Google IT Support, and IT Security: Defense against the digital dark arts.