Emily Ebersole is a Global Customer Success and Support Executive with extensive experience in scaling operations and driving customer satisfaction in the SaaS industry. Currently serving as the VP of Customer Success at FranConnect and the Founder of The Rise Collective, Emily focuses on enhancing customer experiences and empowering women in tech through tailored coaching. Previously, at Zapier, Emily led a global support team, achieving significant operational improvements and revenue growth, while steering Cvent through a pivotal transition during COVID-19. Emily holds a BA in Psychology from James Madison University and has a strong track record of leveraging AI-powered solutions for customer success.
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