Frankfinn Aviation Services Pvt. Limited
Ritu Agarwal is an experienced professional in customer care and operations, currently serving as the Assistant Manager of Customer Care at Frankfinn Aviation Services Pvt. Limited since October 2021, where responsibilities include testing training materials and auditing customer queries. Prior to this, Ritu held the position of Senior Associate Manager in Branch Operations at HDFC Life from August 2018 to June 2020, focusing on customer service and resolution of complaints. Ritu also worked as a Senior Financial Service Manager in Bankassurance at ICICI Prudential Life Insurance Company Limited from July 2015 to August 2018, providing financial solutions to HNI customers. Ritu holds an MBA in Human Resource Management from Bundelkhand University, as well as a 10+2 degree in Science from Bishop Johnson School and College.
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Frankfinn Aviation Services Pvt. Limited
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Frankfinn is World’s No.1 Air Hostess Training Institute operating pan-India with over 49 Centres and an International presence in Dubai. Incorporated in 1993, Frankfinn has pioneered Soft Skills training in India, spanning industries such as Aviation, Hospitality, Travel, and Customer Service, and has consequently transformed countless careers in the process. Bearing witness to its excellence, Frankfinn has appeared for Eight years in ‘The Limca Book of Records for the Highest Placement track records, besides other achievements. Frankfinn is an approved training partner of NSDC & THSC. Frankfinn also has a tie-up with Air India for its unique ‘In-Flight Familiarisation program’. Frankfinn Institute of Air Hostess Training received the Award for the 'Best Institute in Placement' at ASSOCHAM Education Excellence Summit cum Awards 2022. Frankfinn Institute of Air Hostess Training received the Award for ‘Best Aviation Training Institute ‘– 2021 at the ASSOCHAM Knowledge Management Virtual Meet and Awards on Leadership Excellence. Awarded the ‘Best Air Hostess Training Institute’ Award by ASSOCHAM for 11 years (2011-19, 2021 & 2022). Gold Award Winner – ‘Best Higher Vocational Institute for Skill Development’ for 4 consecutive years (2016 – 2019). Received ‘Training Partner Award’, third time in a row (2017-18, 2018-19 & 2021-22) by Tourism & Hospitality Skill Council (THSC). Felicitated for ‘Outstanding Contribution in Cabin Crew Training’ by the PHD Chamber of Commerce and Industry in 2019. An approved training partner of the National Skill Development Corporation (NSDC) and Tourism & Hospitality Skill Council (THSC)