Fraport USA
Brandi Copeland possesses extensive experience in operations management, marketing, and customer service across various industries. Currently serving as Operations Manager for Customer Experience at Fraport USA, Brandi oversees social media management and office administration while collaborating with multiple concession operators at the airport. Prior roles include Marketing Director and Sr. Color Analyst at Peachey Hardwood Flooring, where Brandi efficiently managed social media platforms, marketing calendars, and branding initiatives, achieving notable sales increases. Brandi's diverse background features roles at companies such as P&R Property Consulting Group, LLC, and Reedsville Creamery, with a foundational education in Advertising from Penn State University.
Fraport USA
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Fraport USA is the developer and manager of retail, food and beverage concessions programs at: • Baltimore/Washington International Thurgood Marshall Airport (BWI) • Cleveland Hopkins International Airport (CLE) • Jet Blue's Terminal 5 at John F. Kennedy International Airport (JFK) • Nashville International Airport (BNA) • Newark Liberty International Airport - Terminal B (EWR) Founded in 1991, Fraport USA (formerly Airmall) was the first to launch street pricing and branded retail in-terminal in the U.S., creating the foundation for modern American airport concession development. Today, the model is known for creating a competitive environment among independent shop operators and the creative, best-of-breed concepts it produces in terms of service, quality, variety, and control for the airport. Over the years we have adapted our roles within our airports but never forgot that a positive experience for the traveler means a positive view of the airport, its airlines, and the community. Fraport USA is a wholly-owned U.S. subsidiary of Fraport AG and a member of Fraport Group, one of the largest airport operators worldwide. We’re backed by an experienced workforce that understands passenger and airline needs and is committed to continuously improving the customer experience at airports. Fraport’s experience worldwide is the gold standard for customer-centric airport development, management, and concession operation. #ConnectingTheWorldWithTomorrow