Jo Reed

Jo Reed is a seasoned professional with extensive experience in customer support services and project management across multiple financial institutions. Currently serving as Vice President of Customer and Support Services at Freddie Mac since June 2015, Jo previously held the position of Senior Director of Project Management. Prior experience includes over eight years at Chase as SVP, Program Manager, responsible for key initiatives in Servicing and Default, and a significant tenure at Citi, where roles included SVP, Control Director, managing control activities for real estate and auto servicing operations, and VP, Project Director for servicing projects. Earlier career stages involved positions at GE Capital Mortgage Services and Citimortgage, leading operations in cash management, as well as internal auditing at Citi.