Carmen C.

Carmen C. has extensive experience in customer care and product development, currently serving as the Customer Care Lead and Product Development Manager at Free Rein Coffee Company since October 2023. Previously, Carmen held the position of Customer Care Lead and Associate Brand Manager at Syllable, focusing on online merchandising and revenue strategies for One Ocean Beauty. Between 2020 and 2022, Carmen was the Customer Care Lead at Present Life Ltd, where responsibilities included managing customer inquiries and analyzing data for brand support. Earlier roles include Senior Merchandise Manager and Merchandise Manager at Nautica, collaborating with licensed partners on accessories development, and Senior Merchandiser and Assistant Merchandiser at Swank Inc, where Carmen communicated with vendors to create cost-effective products. Carmen holds a Bachelor of Business Administration in Marketing from Fordham University (2002-2006).