Robert P. has extensive experience in customer care and training, having served in various roles at Freedom Mobile and Shaw Communications since 2011. As Manager of Care Training & Design at Freedom Mobile, Robert P. leads efforts to enhance customer experience and improve team performance metrics. Prior roles include Supervisor in Loyalty Care and Customer Advisor, where Robert P. focused on coaching agents, developing career plans, and driving operational efficiency. Additionally, Robert P. has a background as a Service Advisor at Esso Car Clinic. Robert P. holds an education from Camosun College, completed between 2005 and 2008.
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