Pablo Nicolini

Pablo Nicolini is an experienced customer service and operations professional currently serving as Customer Service Manager at Freepik since February 2025. Previously, Pablo worked at Expedia Group as CX Operations & Process Manager from April 2014 to July 2024, where responsibilities included overseeing customer support KPIs for a diverse multilingual team and leading projects using project management and LeanSixSigma methodologies. Prior to that, Pablo managed a 24/7 customer service team at Expedia Group to enhance the customer experience and productivity. Earlier experience includes providing interpreter and tourist assistance for the Ayuntamiento de Madrid in collaboration with local police and managing Fair Tourism Awareness projects at ACSUR-Las Segovias. Pablo holds a Bachelor's Degree in Oriental Studies from Università Ca' Foscari Venezia and a Master's Degree in Language Interpretation and Translation from Universidad Internacional Menéndez Pelayo.