Luis Gabriel González Dussán

Luis Gabriel González Dussán has extensive work experience in the fields of customer experience, pre-sales, and sales. Luis Gabriel has held various managerial positions in reputable companies, including Freeway Consulting, gA, Oracle, Avanxo, Avanxo México, Avanxo Colombia, Telefonica, Nera América Latina Ltda. Sucursal Colombia, and Epsifarma S.A.

In their most recent role as the Pre Sales & Customer Experience Director at Freeway Consulting, they have been responsible for overseeing customer experience and driving pre-sales efforts.

Prior to that, Luis served as a Customer Experience Manager at gA, where they focused on enhancing customer satisfaction and managing customer experience strategies.

At Oracle, they worked as a CX Services Sales Representative and later as a Master Principal Sales Consultant, providing consultation and support to customers in implementing customer experience solutions.

During their tenure at Avanxo, they held the roles of Customer Experience Manager and Professional Services Manager, leading teams and ensuring successful project implementation for clients.

At Avanxo Mexico and Avanxo Colombia, Luis held managerial positions in customer success and professional services, overseeing support services, customer satisfaction, and relationship management.

Earlier in their career, Luis gained valuable experience at Telefonica, where they led a team responsible for billing and assurance in the corporate segment.

Luis Gabriel also worked at Nera América Latina Ltda. Sucursal Colombia as a Technical Service Coordinator, coordinating and executing infrastructure projects in the telecommunications industry.

Before that, Luis served as the Billing Manager at Epsifarma S.A., where they managed billing and inventory operations and prepared reports for management and stakeholders.

Overall, Luis Gabriel González Dussán has a strong background in customer experience, sales, and project management, with a focus on ensuring customer satisfaction and successful project delivery.

Luis Gabriel González Dussán completed a Diplomado en Administración de Proyectos in Project Management from Tecnológico de Monterrey in 2012-2013. Prior to that, they also obtained a Diplomado en Gerencia de Servicio al Cliente in Project Management from Universidad de La Sabana in 2006. Additionally, they studied Administración de Emresas at Universidad Militar Nueva Granada, although the years of attendance are not specified.