William Filho

William Filho, ECA, is a seasoned professional with extensive experience in operations and customer support management. Currently serving as Operations Manager at FreeWill since June 2025, William leads the design and implementation of Partner Success processes, coordinating with various teams including R&D and Revenue Operations. Prior to this role, William held positions at Carta from April 2023 to June 2025, progressing from Senior Support Analyst to Customer Support Analyst II, specializing in equity management software for global customers. From July 2020 to April 2023, William worked at Stone as an Analytics Engineer and Customer Support Team Lead, focusing on KPI implementation and team management. William's earlier experience includes a Business Consultant role at Argos Consultoria Internacional. Academic qualifications include a Bachelor's degree in International Relations and Affairs from Universidade Federal Fluminense and an MBA in Accounting and Finance from Unisinos, anticipated completion in August 2025.