Georgia McCracken

Georgia McCracken is an experienced professional with a strong background in customer service and project management, currently serving as a Senior Change Manager, Senior Project Manager, Senior Program Manager, and Customer Service Manager at Fresenius Medical Care North America since March 2011. With responsibilities that include overseeing operations of multiple customer service teams, supporting policy development, and fostering leadership development, Georgia has played a pivotal role in enhancing team environments and resolving customer escalations. Previous experience includes a Team Manager position at Hewitt Associates, where Georgia managed quality control and performance for a call center team, and various customer service roles at Spherion and Target, emphasizing training and customer satisfaction. Georgia holds a Bachelor's degree in Business with a focus on Management and Leadership from Capella University.