Sergei Izmestev

Sergei Izmestev has extensive experience in technical support and project management, currently serving as Head of the Technical Support Team at Fresenius Medical Care since August 2021. In this role, responsibilities include organizing IT support, analyzing service quality, and improving operational processes. Prior experience includes positions such as Customer Technical Support Manager at Virusdie LLC and Team Lead at KDL Group of Companies, where management of cross-functional teams and enhancement of customer service processes were key focus areas. Sergei has successfully led various projects, including the implementation of information systems in government and the development of technical support strategies across multiple organizations. Educational qualifications include an Engineer's degree in Ecology from Moscow State University of Natural Resources Management and a certification from ScrumTrek.