Udbhav Mishra

Udbhav Mishra currently serves as the Head of CX Strategy & Experience at Fresh Bus since October 2023. Prior to this role, Udbhav was the Head of CX, Product Support & Inside Sales at Infra.Market, where responsibilities included devising the customer experience vision and strategy, building a comprehensive CX roadmap, leading a team of 24 members, and managing the P&L for the function. At Swiggy, Udbhav served as Head of Customer Experience for SuprDaily and managed customer care operations while driving key output metrics and enhancing operational performance across various channels. Udbhav's experience also includes a management consultant role at the Ministry of Micro, Small and Medium Enterprises, and multiple positions at Airtel, where a focus on customer experience strategy and product enhancement was key. Udbhav holds a Post Graduate Diploma in Management from Management Development Institute, Gurgaon, and is pursuing further education in Leadership with AI at the Indian School of Business.