FreshBooks
Dien Tran is an experienced professional with a strong background in customer support and team leadership. Currently serving as a Senior Program Team Lead for the Bank Import Program at FreshBooks since March 2020, Dien has implemented agile methodologies to enhance organizational workflows and manage Tier 2 Support. Past roles at FreshBooks include Support Team Lead, focusing on team productivity, performance management, and customer experience. Prior experience at Apple involved transforming team performance as a Technical Expert and delivering exceptional customer service as an Expert and Specialist. Additional experience includes positions at CDW Canada, TELUS, and Best Buy, showcasing a diverse skill set in customer relations and team facilitation.
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FreshBooks
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The best cloud based small business accounting software. Send invoices, track time, manage receipts, expenses, and accept credit cards.