Tracy Hill

Tracy Hill, a Sr. Customer Service Manager at FreshDirect since October 2003, oversees inbound calls, emails, social media, live chats, order placement, and fraud prevention. Tracy spearheads exceptional customer experiences through training, incentive programs, and adept resolution of client inquiries. At Broadview Networks from April 1999 to September 2002, Tracy was a Customer Service Supervisor, directing a team of 15 agents and achieving and sustaining high QA scores. Tracy holds a Bachelor's degree in Finance from St. John's University and a HS Diploma from Academy of Mt. St. Ursula.