Ammar K is a Senior L2 Support Engineer at Freshworks since July 2021, specializing in providing Level 2 technical support for four products, including Freshservice ITSM tool, Freshrelease, Freshstatus, and Freshping, while efficiently resolving over 5500 tickets in collaboration with the Level 1 support team. Prior experience includes serving as a Product Specialist at Freshworks, managing over 40 accounts in Australia and the US, and coordinating technical issue resolutions with support and development teams. Additionally, Ammar K completed a Graduate Trainee program at Cisco and served as a Software Engineer at KaaShiv InfoTech, with early experience as a Frontend Developer trainee. Ammar K holds a Bachelor of Technology in Computer Engineering from Hindustan Institute of Technology and Science and completed high school at St. Bede's Anglo Indian Higher Secondary School.
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