Casey Bates is an experienced professional in customer success and IT management, currently serving as a Customer Success Manager at Freshworks since February 2022. With a robust background that includes roles such as Helpdesk Manager at W&W / AFCO Steel, Casey led technical teams to enhance IT services and implement continuous improvements. Additional experience includes contributions to the Volunteer Experience Optimization project at the Regional Food Bank of Oklahoma, and significant tenure at American Fidelity as an Analyst and Manager in Enterprise Service Management. Casey's technical expertise extends to ServiceNow platform management and desktop support, with notable accomplishments in team leadership and process improvement across various organizations. Education was attained at Francis Tuttle Technology Center from 2008 to 2009.
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