Gladwin James

Gladwin James is a Senior Product Specialist at Freshworks, where they lead root cause analysis and resolve high-priority technical issues for enterprise clients. Previously, Gladwin held positions as a Product Specialist at both Klenty and Freshworks, focusing on customer issue ownership and driving product enhancements. Their early career included roles in customer success and business development with companies like Country Wagon and Adosat. Gladwin is currently pursuing studies at DMI College of Engineering.