James Nott is a seasoned professional in customer success and client services, currently serving as the Lead - Customer Success at Freshworks since September 2025. Previously, James held significant roles at Signal AI, progressing from Customer Success Manager to Senior Customer Success Manager between April 2021 and September 2025, contributing to strategic decision-making for communications teams. Prior experience includes working as Client Services Manager at YouGov Sport, managing notable clients in the sports sector, and as an Account Manager at Nielsen, handling major football rights holders and clubs. James also has a background as a Data Analyst at Repucom and a Digital & Research Executive at IMG. Educational qualifications include a BSc in Marketing from Newcastle University and A Levels from Sherborne School.
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