Jonah Rich

Jonah Rich is a Technical Account Manager at Freshworks, responsible for managing technical escalations and collaborating with engineering and product teams to enhance customer experience. Previous roles include Senior Product Analyst at Verizon and various positions at CSS Corp, where responsibilities ranged from Subject Matter Expert to Senior Network Engineer. Jonah also held positions in business development and regional management, notably at Hiddai Industries and Shalom Mattresses, where market research and successful pop-up store management were key focuses. Jonah's educational background includes a Post Graduate Program in Cloud Computing from Great Lakes Institute of Management and a Bachelor of Technology in Information Technology from Karunya Institute of Technology and Sciences.