Karthick Kumar is a Customer Success Manager at Freshworks since July 2022, where responsibilities include managing a diverse portfolio of over 70 SMB, midmarket, commercial, and enterprise customers, focusing on customer experience software. Key tasks involve understanding customer goals, conducting periodic business reviews, and creating Success Plans to enhance customer retention and mitigate churn. Prior to Freshworks, Karthick served as an Incident Manager at Accenture from October 2019 to June 2022, managing major incidents with critical and high priorities and overseeing timely completion of user service requests. Karthick holds a Bachelor of Business Administration (BBA) degree from Hindusthan College Of Arts And Science, earned between March 2013 and June 2016.
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