Laura Rich

Customer Storytelling & Thought Leadership

Laura Rich is a seasoned professional with extensive experience in content strategy, editorial direction, and brand positioning. Currently serving as the Customer Storytelling & Thought Leadership lead at Freshworks, Laura also operates as a Press Coach at Media Mentors LLC, where impactful media strategies are developed for clients across various industries. As the Founder and Exit Coach of Exit Club, Laura provides valuable insights and community support to entrepreneurs navigating business transitions. Previous roles include Editorial Director at Message Lab, where bespoke content programs were created for major clients, and Founder & CEO of Street Fight, a media business later sold to Brandify. Laura's freelance work encompasses writing and editing for prestigious publications, demonstrating a robust background in journalism and media strategy. Educated at DePauw University with a B.A. in English composition, Laura continues to influence the media landscape through innovative thought leadership initiatives.

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