Mayank K. is a seasoned Customer Success Leader currently at Freshworks, where since July 2025, Mayank has spearheaded customer success strategies for the APAC region and optimized customer onboarding systems. Prior to Freshworks, Mayank served as Principal Customer Success Manager at Lucidity, achieving significant revenue growth while enhancing customer experience and retention. Previous roles include Senior Enterprise Customer Success & Strategy Manager at Apty, Associate Manager at ColorTokens Inc., and Customer Success Manager at Citrix, where Mayank built extensive expertise in cloud adoption and technical support. Mayank holds a Bachelor of Technology in Computer Science & Engineering from Punjabi University and a Post Graduate Diploma in Corporate Security from Panjab University.
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