Rashmi ML is currently a Senior Account Manager at Freshworks, managing a diverse customer portfolio in the United Kingdom and Ireland, focusing on increasing customer adoption and addressing inquiries. Prior roles include Key Account Manager and Client Success Manager at OptimHire, and Senior Manager for Sales and Product at Cargo Care Logistics Services, where Rashmi oversaw product development and implemented tools to enhance conversion rates. Experience also includes positions at Naukri.com as a Senior Executive for Key Accounts and at Amazon as a Catalog Management Specialist. Rashmi holds a Master's in Business Administration with a focus on HR and Marketing from Panimalar Engineering College and a Bachelor's in Electrical and Electronics Engineering from K.C.E.T. Additional expertise includes research projects related to open technology in e-government initiatives.