Shantha Kumar is a Senior Data Analyst at Freshworks since July 2022, where responsibilities include serving as the Single Point of Contact for Analytics in the Bots Program and developing the program by monitoring bot usage and revenue, providing essential insights to the FP&A team. Previously, Shantha held the position of Data Analyst at Freshworks, focusing on developing key data pipelines and conducting comprehensive data analysis to drive strategic initiatives. Prior experience includes a role as a Data Analyst at dhiOmics Analytics Solutions, delivering accurate reports on product health and enhancing data accuracy through collaboration, and a position at HGS - Hinduja Global Solutions, where monitoring customer service KPIs and providing daily reports supported data-driven decision-making. Educational background includes a Bachelor of Science in Mathematics from Loyola College and a Postgraduate Program in Data Science and Engineering from Great Lakes Institute of Management.
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