Smita Reddy

Smita Reddy is an experienced professional in customer success and strategy, currently serving as the Head of Customer Success for India at Freshworks since August 2025. Prior to this role, Smita was the Head of Customer Success at Clazar and the Global Director of Customer Success at Zluri, where responsibilities included leading a team of over 30 to manage onboarding and relationships for more than 150 global B2B clients. Smita's previous positions also include managerial roles at Chargebee, where responsibilities encompassed enterprise customer success, and HCL Services Ltd, leading initiatives that significantly improved customer evaluation scores and remote resolution processes. Early career experiences include strategic consultancy at KPMG India and a technical analyst role at Cerner Corporation. Smita holds an MBA in Strategy and Marketing from the Asian Institute of Management and a Diploma in Counselling Skills from Banjara Academy.