Sreenath Mohankumar is an experienced professional with a strong background in customer success and technical support. At Freshworks, from July 2018 to January 2024, Sreenath held the position of Head of Customer Success - Strat Growth (Americas), where responsibilities included developing growth-oriented strategies and enhancing client experiences. Prior roles at Freshworks included Regional Manager-Customer Success and Regional Lead - Presales, focusing on data-driven insights and product support. Before joining Freshworks, Sreenath worked at Symantec, providing product support for Norton technical issues, and at Sutherland Global Services, handling technical queries and upselling services. Sreenath began the career as a Junior Engineer at NVH India Auto Parts Private Limited. Academic qualifications include a Master of Science in Applied Psychology from Bharathiar University and a Bachelor of Science in Psychology from TNOU.
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