Sujay Edwin is a seasoned ITIL-certified SaaS Product Consultant with extensive experience in program management and team leadership. Currently, at Freshworks, Sujay leads the presales team, focusing on training and development while improving operational performance. With a strong background in technical support, data migration, and solution engineering, Sujay has demonstrated expertise across various ITSM platforms and customer engagement. Prior roles include significant contributions at Zoho Corporation and HCL, where Sujay honed skills in product training, customer relations, and project management. Sujay holds an MBA in Marketing and Systems and a Bachelor's in Electronics and Instrumentation Engineering.
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