Thomas George is an experienced Technical Account Manager at Freshworks since July 2022, specializing in managing high MRR customers through Freshservice. Thomas is skilled in troubleshooting, diagnosing, and implementing solutions, as well as workflow automation, SLA management, workforce management, analytics, knowledge base, and asset management. Prior to this role, Thomas served as a Technical Solutions Consultant at Hewlett Packard Enterprise from August 2015 to November 2021, providing Technical L1 support for enterprises across the US, Canada, and Latin America, and later managing a multivendor team for various server and storage devices. Thomas holds a Master of Science in Computer Software Engineering from Vellore Institute of Technology, where studies were completed from 2009 to 2014, and attended Believers' Church Residential School in Kerala from 2004 to 2009.
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