Varun V is a seasoned professional with extensive experience in customer success and retention, currently serving as a Manager at Freshworks since December 2016. Under Varun's leadership, a team of 15 achieved 125% of the retention target in 2024, contributing to $2M in revenue. Varun successfully retained $4M in 2023-2024 through initiatives such as churn management and partner engagement. Previously, Varun co-founded Castleblack Consulting and held the position of Lead Business Analyst at BNY Mellon. Early career experience includes roles as a Senior System Engineer and System Engineer at Infosys. Varun holds an M.B.A. from T A Pai Management Institute and a Bachelor's degree in Electrical and Electronics Engineering from Anna University Chennai.
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