Khaled Arafa

Khaled Arafa has a diverse work experience spanning over several years. Khaled started their career as an International Account Representative at Ameco tech in 2004. From there, they moved on to various customer service roles at Vodafone, Emirates NBD, and DAMAC Properties, where they gained experience in handling customer inquiries, complaints, and banking services. In 2007, they joined EGYBYTE as a Business Development Manager, responsible for providing IT Service Management (ITSM) services and consultation for achieving ISO/IEC certification. In 2009, they became the Complains and Business Development Manager at Cairo International Airport, where they handled customer complaints and contributed to business development initiatives until 2019. In 2016, they returned to the IT field as a Business Development Manager at EGYBYTE, focusing on IT service management and process design. Currently, Khaled holds the position of Sales Director at FriendyCar since the beginning of 2022, where they previously served as the Sales and Operations Manager and Sales Manager. In these roles, they oversaw service needs, identified business opportunities, and worked towards expanding and improving company procedures and standards. Khaled Arafa's work experience reflects a strong customer service orientation, expertise in IT service management, and a track record of contributing to business growth and development.

Khaled Arafa earned their Bachelor's degree in Accounting from Ain Shams University, where they studied from 2000 to 2005. In addition to their degree, they have obtained several certifications. These include Agile PM Foundation from EGYBYTE, Digital Marketing from DM Arts Academy, Human Resources from The American University in Cairo, ITIL Foundation Level from EGYBYTE, PMI Professional in Business Analysis (PMI-PBA) from EGYBYTE, and PRINCE2® Foundation Certification Training from EGYBYTE. No information is provided about the specific dates of when these certifications were obtained.