Fiona Bounias

Fiona Bounias is currently the Head of Claims Experience at Medical Indemnity Protection Society Ltd and serving as a Consultant - Governance and Change Lead at FromHereOn. With over 18 years of experience at TAL Australia, Fiona held multiple leadership roles, including Head of Member Services, where management of a team of over 70 focused on operational excellence and service optimization. Previous roles at TAL included contributions to member engagement, innovation delivery, and business process management. Earlier career experiences span organizations such as SEEK, Origin Energy, Medibank Private, and Ansett, where roles ranged from business analyst to process improvement. Fiona is recognized for strong stakeholder relationship skills and effective communication.